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Frequently Asked Questions

 

Number ONE Question:

How do I reserve the gazebo?  

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For all of the following questions the contact at Foster Premier will be 

847-459-1222 Ex: 3318 or Lisa Guidara Lguidara@fosterpremier.

1. Who do I call regarding assessments for the HOA? 

We are managed by Foster Premier Inc. and they can be contacted at 750 Lake Cook Rd. Suite 190. Buffalo Grove, IL 60089. Our property manager is Lisa Guidara, who can be reached at 847-459-1222 Ext. 3318 or via email at Lguidara@fosterpremier.

2. What is an assessment and why do I have to pay it?

An assessment is money paid by owners to an association to cover the costs of maintenance and administration of their association as well as putting some money towards reserves for future repairs and replacements. All homeowners are required to pay the assessment and all pay according to the percentage of ownership.

3. What happens if I do not pay my assessment?

Payments are due the 1st of each month. If the for any reason, the association has not received your payment by the 10th of the month, you will be charged a $25.00 late fee which will be added to your account due the next month. Every late assessment will be fined at the same rate.

If a homeowner is 30 days past due, management will send a 30 day written demand letter. If after that 30 day period, payment has not been received, that account will be turned over to our attorney for collection and an additonal $75.00 legal fee will be added to the account. All expenses incurred for collection are charged to the delinquent homeowner’s account. Any remaining unpaid assessments and fines will become a lien on your property.

4. Can I opt out of the association?

No. You are automatically a member of the association when your purchase your townhome in Lakepointe 1.

5. How do I sign up for automated payments of my assessment?

Automated payments can be arranged by contacting Foster Premier Inc. at 750 Lake Cook Rd. Suite 190. Buffalo Grove, IL 60089. Our property manager is Lisa Guidara, who can be reached at 847-459-1222 Ext. 3323 or via email at Lguidara@fosterpremier

6. Who do I contact if I have questions about my unit, my statement or the community?

Please contact Foster Premier, Inc.  Your questions will be answered in a timely manner.

7. Who do I call for maintenance on or repairs to my unit?

Please contact Lisa Guidara at Foster Premier, Inc. at 847-459-1222 Ext. 3318 or via e-mail at Lguidara@fosterpremier leave a note in the box next to the door at the maintenance shed and your request will be sent and entered into the "Full Focus" tracking system. Any requests placed in the Work request section of this site will be automatically forwarded to Lisa for entry into the Tracking System.

8. What maintenance is the responsibility of the homeowner vs. the association?

Following are general guidelines, for answers regarding a specific situation, please contact the management company for clarification and direction.

Among the things homeowners are responsible for are the following: maintenance, repair and/or replacement of items such as all glass surfaces; exterior doors; exterior light bulb replacement; windows; screens; interior paint; floor covering, decorating and personal property.

Owners are also responsible for keeping their lots in good condition, such as watering all landscaping, including gardens, trees and shrubs.

The association’s responsibilities include maintenance, repair and or replacement of the following:

Garage and front porch light fixtures; roof, roof flashing; siding/trim outer walls; painting and staining of exterior doors, trim, decks and railings; gutters and down-spouts of dwellings; exterior caulking; outside water spigots; mowing, fertilizing, weed-killer, and sod replacement; trimming and replacement of trees; trimming, replacement and cultivation of shrubbery; snow-plowing of streets, driveways, sidewalks and stoops; maintenance, repair or replacement of driveways, walks, door stoops, patios, decks and railings; mailboxes 

9. What is the snow removal policy?

Snow will be removed from driveways, walks, stoops and the association owned streets after a snowfall of two inches or more. All cars must be removed from driveways and visitor parking areas or these areas will not be cleared. Salt will be applied to the walks and street if it is deemed necessary. Any salting of walks or driveways may also be done by the homeowner, with salt provided by the association. Contact the management company to have a salt bucket delivered or refilled at your residence.

10. Who is responsible for the mailbox?

Make a copy of your mailbox keys. Lost keys - The Wauconda Post Office will direct you to a locksmith. Howevr, toiuch base with the mailman to arrange when he will be able to meeet you to have the new lock installed.The association is responsible for mailbox repairs. Please contact Foster Premier, Inc. 

11. If I see vandalism in the neighborhood, who should I call?

Please immediately report any suspicious activity or on-going vandalism to the Wauconda Police at 847-526-2421 or call 911. For vandalism found “after the fact,” please contact Foster Premier, Inc. 
 

12. The tree beside my unit has broken limbs or is dying; what should I do?

Please contact Foster Premier, Inc. or leave a note in the box next to the door at the maintenance shed. Be as specific as possible about the location of the problem on your property; Name, date, description and specific area.

13. Vegetation growth is blocking my view of the lake. Can I cut it down?

No. You may NOT trim or cut any vegetation on the property. Add your request to the repair side of the website or contact the mangement company.

14. Is fishing in the lake permitted?

Yes. Fishing is allowed on the fishing pier and along the sea wall. Fishing is not allowed on the docks or on the beach. Rules and size allowances for keep and/or catch and release are posted near the boat launch.

15. May I add lighting to my front walkway?

You must submit a drawing of your plans to the board through the property manager and receive written permission before installation. Please contact Foster Premier, Inc. for information.

16. Is it permissible to change the landscaping by my unit?

Any changes to landscaping plans are to be submitted to the board & need approval. Any changes if approved are at the cost of the homeowner. Owners are responsible for care and maintenance of all beds where they put plantings. Once owners no longer want their garden, they are responsible for restoring the area to its original condition. No vegetable or fruit plants are permitted unless planted in containers. See the Lakepointe1 Rules and Regulations document for further information.

17. I want to replace my windows. Who do I contact?

Confirmation from manufacturer that the windows will meet the specifications of the association should be sent to the management company. Replacement windows must be visually identical to the windows you are replacing. You must submit diagrams and/or photos from your vendor which will be forwarded to the board. Written permission from the board must be received prior to any work being done. See the FORMS section of the website for specific details

18. May I add a satellite dish to my unit?

Yes, Please contact Foster Premier, Inc. for information regarding placement of the dish. No dishes are allowed on the roofs or on common ground property.

19. My garage door has been hit by a car. Will the association repair this?

No. The repair is the responsibility of the homeowner. 

However, the spring and tracks are the associations responsibility. Our approved vendor is Overhead Garage Door contact Foster Prmier for information.

20. What is the process for enlarging or building a deck?

No, changes to decks or patios are permitted without contacting Foster Premier or the Buildings and Ground committee for the proper request forms. 

21. Who is responsible for staining my deck?

The association is responsible for the maintenance of the desks, including the staining and sealing.

22. When can I place your garbage at the curb?

Garbage may not be placed at the curb prior to sunset the night before pickup and all garbage must be contained in a garbage can. Emptied containers must be removed from the curb the day the garbage is picked up. Our pickup day is Thursday. If a holiday or snow storm occurs earlier in the week the pickup day may fall on a Friday.

23. How do I voice a complaint about my neighbor or the community property?

Please contact Foster Premier, Inc. for information. Complaints are kept confidential and are communicated only to the board.

24. May I park my car in the Visitor’s parking area?

Yes, however there are guidelines that must be followed. See the Lakepointe1 Rules and Regulations document for further information. Leaving the guest area open on weekends is requested. 

25. Can I park my vehicle on the street overnight?

No. The Village streets (Edgewater Lane and  Hill Street) prohibit overnight parking; All unauthorized vehicles will be ticketed and towed at the owners' expense. No parking on streets designated as cul de sacs, as these are designated fire lanes set up at the conception of the PUD when the association was formed.  

26. May I walk my dog on common property?

Yes. However, pet owners are responsible for immediately cleaning up after their pets. All dogs must be on a tethered leash.  All Wauconda laws concerning pets must be obeyed. Limited common elements (i.e. patios, entry walkways and driveways) should be off limits to dog walking.

27. Why do I have to water my grass and shrubs if I do not own them?

All homeowners are required to keep their property and surrounding area in good condition. This means turf, trees, shrubs, plants and flower beds.

28. Why do I have to keep my garage door shut?

There are several reasons for this. It helps to prevent crime in our community. It keeps unwanted creatures out of your garage and your home. It presents a more pleasant view for all your neighbors. It protects your pipes from freezing in the winter. Your cooperation will be appreciated.

29. Why do I have to get approval before making any improvements to my property?

Landscaping and satellite dishes are some of the things that require prior approval. Some things are not permitted by the association. By obtaining approval, you are assured that your modification is in compliance with the association requirements. Any modification not approved in writing prior to installation is subject to fine as well as removal at the homeowner’s expense. Be safe and get approval before starting on any project.

30. What if management does not approve my request?

Management does not approve or deny any requests. Management's role is to guide and direct the Board members in their decision making process. Management is also responsible for implementing the Associations' approved guidelines.

An alternative option for complaints is via the Ombudsman policy. See the Rules/By-laws/Insurance section of this website.


31. When are Board meetings held and where?

Monthly meetings are held on the third Wednesday of the month. The location is Acres Enterprises, 610 W Liberty St., Wauconda. .


32. I would like to serve on a board committee. Are there special requirements?

An elected Board member must be an owner of the property.The board is always interested in new participants. All that is required is some of your time and an interest in Lakepointe 1. Please contact the management company and share your interests. They will be communicated to the board. 



33. Where can I find a complete list of all the regulations governing Lakepointe 1?

Every homeowner should receive Lakepointe#1 HOA Declaration, Covenants and By-Laws which was passed over to them from the previous owner of their unit. 

If you do not have this booklet, contact the management company for a replacement. It will cost you $25.00. This must be passed on to the new owner if you sell your unit. You can access these documents on the website in the Rules/By-laws/Insurance section and print out a FREE COPY.


34. May I let rent my unit either with or without a lease if I am no longer living there?

Leases are permitted as outlined in Article XII of the Lakepointe#1 HOA Declaration, Covenants and By-Laws document.

35. Snow Removal Policy

Summary of Snow Removal Operation Snowfall to 4 Inches: When expecting a snowfall of 2” or more, plowing operations will begin no later than 2 hours after the end of the snowfall. If the snowfall 4” or less, snow plowing will not commence until snowfall has ceased. Snowfall 4.1 Inches to 8 Inches: It is the intent to have all the snow operations completed 8 to 10 hours after the snow has stopped falling. Snow plow operations will begin at approximately 4 inches of accumulation depending upon duration and severity of the storm. Snowfall 8 or more Inches: Snow events to this magnitude will be handled to the best capabilities of the personal and the equipment. Please note; if you have your car on the driveway, the driveway will not be plowed. Guest areas will be plowed no later than the following day.

Salt can be requested from the maintenabe team. If you require additonal assistance during a storm ask to be palced on the priority list.

Website Surfing Instructions:

09/20/18

The left hand BLUE vertical menu bar has many categories. Hover over the category you would like to view and click to open.  Within each page you will find a vertical tab listing. Choose the tab you want to explore and click to find various entries.

 

 

Contact Info: Lakepointe1 HOA Web Admin
Lakepointe1HOA@hotmail.com